A4: Basic Trouble Shooting

A. INTRODUCTION

There seemingly are an unlimited number of problems associated with computers. This just isn't so. In most cases, there are only a very few (but unfortunately common) problems associated with computers. In this activity you will lean (if necessary) and demonstrate your ability to perform basic trouble shooting.

B. PROCEDURE

1. Review the following descriptions of common computer problems. If you don't know how to solve or deal with any of these, then it's back to the books.

• computer doesn't turn on
• you see the question mark, the question mark, the flashing X, or the sad Ma on startup
• screen freezes
• can't find your document
• can't open a file
• viewing clip art files
• system bombs
• text formatting unexpectedly changed
• printing doesn't work
• there's garbage hanging around the outside of your trash can
• gray disk icon is left on the screen
• lost your application
• other windows popped up in front of your face
• desktop windows open very slowly
• erratic typing or mouse movement
• can't eject a CD or diskette
• you don't have access privileges, or something is locked
• reset switch

2. If you think that you would have any problems with resolving the above situations, then read pages 327-336 of The Little Mac Book. This book may be obtained from your course instructor.

C. EVALUATION

Each student will be required to complete a lab practical with regard to basic trouble shooting of computers. Several "troubling" situations will be prepared using the computers in MLT 307-B. The student will be required to solve these problems within a limited time frame. Grading will be based upon whether or not the student is able to solve the problem, or describe what should be done to remedy a particular problem.

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